u:card for employees - FAQ

 

This site provides the most important information about your u:card, sorted according to the following topics:

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 Ordering procedure

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How do I get my u:card?
Does every employee get a u:card?
When can I order my u:card?
How long does delivery of my u:card take?
What should my u:card photo look like?
How much does the u:card cost?
I am both an employee and a student. What data will be printed on the u:card?
What happens to my old u:card when I order a new one?

 Validity and validation

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When does the validity of the current employee ID card expire?
How does my u:card become valid? What does ‘validation’ mean?
How does the validation work?
Why is my new u:card empty?
Where can I find the u:card terminals?
How long is my u:card valid for?
The validity period printed on my u:card is incorrect. Who can I contact?
What happens to my old u:card when I order a new one?
I am currently not in Vienna but I have to validate my u:card. What can I do?
I already validated my u:card. Can I validate it again?

 Use

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Where can I get my employee library card?
Is the u:card an official photo identification card?

 Changes and problems

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Why is my new u:card empty?
I did not receive my u:card. What can I do?
I cannot validate my u:card. What can I do?
I have lost my u:card / my u:card was stolen. Where can I get a new one?
Can I disable the functions of my u:card if I lost it or if it was stolen?
I have disabled the functions of my u:card. Can I enable them again?
I would like to change the photo on my u:card. What can I do?
The validity period printed on my u:card is incorrect. Who can I contact?
My name printed on the u:card is not correct (anymore). How can I change the name on my u:card?
I found a u:card. What should I do with it?
I uploaded the wrong picture. What can I do?
The quality of the print is poor. What can I do?

 Accessibility

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Can I order a u:card with Braille letters?
Can I read the information on the u:card digitally?
Does the u:card terminal have audio output?

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Contact

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