u:card for students - FAQ

This site provides the most important information about your u:card, sorted into the following topics:

Search FAQ

Ordering

/

How do I get my u:card?
I have not yet received my u:card. How can I prove that I am admitted at the University of Vienna?
How can I get my u:card if I do not have an address in the EU/EEA region or Switzerland?
When can I order my u:card?
How long does it take to send my u:card?
What should my u:card photo look like?
Why do I have to upload a scan of my photo ID when ordering the u:card?
How much does the u:card cost?
How can I pay for my u:card?
I cannot pay for my u:card by credit card or using EPS online banking. Is there another way to pay for the u:card?
Why do I have to pay €15,- for a duplicate of the u:card?
Will I get a new u:card every semester?
What happens to my old u:card if I order a new u:card?
Where can I find the legal basis for the u:card?

Validity and validation

/

How does my u:card become valid? What does ‘validation’ mean?
How does the validation work?
Why is my new u:card empty?
Where can I find the u:card terminals?
How long is my u:card valid for?
Will I get a new u:card every semester?
The validity period printed on my u:card is incorrect. Who can I contact?
What happens to my old u:card if I order a new u:card?
I have to validate my u:card but am currently not in Vienna. What can I do?

Usage

/

How can I use my u:card as copy card?
Where can I get my student library card?
Can I get a u:card as a co-registered student?
Can I transfer my ‘Mensapickerl’ (cafeteria sticker) and/or ‘Kopierpickerl’ (copying sticker) to the u:card?
Is the u:card an official photo identification card?

Changes and problems

/

Why is my new u:card empty?
I did not receive my u:card. What can I do?
My u:card can not be validated. What can I do?
I have lost my u:card / my u:card was stolen. Where can I get a new one?
Can I disable the functions of my u:card if I lost it or it was stolen?
I have disabled the functions of my u:card. Can I enable them again?
I would like to change the photo on my u:card. What do I do?
The validity period printed on my u:card is incorrect. Who can I contact?
The name printed on my u:card is not correct (anymore). How can I change my name on the u:card?
I have found a u:card. What should I do with it?
I uploaded the wrong photo. What can I do?
My u:card is poorly printed. What can I do?

Accessibility

/

Can I get a u:card with tactile identifier?
Can I also check online what data my u:card shows?
Does the u:card terminal have a voice guidance function?